Relationship Management Part 1
Class ID: NRMP1
In these crazy times, it's more important than ever to do more with your Dynamics 365 Business Central / NAV system. We know how often your plans change, so we've converted our classes to "rolling enrollment". Click the "I'm interested" button to the left to let us know you're interested in this class, and we'll contact you when we have enough interest to schedule one!
Learn how to get started with NAV/BC Relationship Management as we review basic contact management and how it relates to customers and vendors. Discover how the sales cycle is the most critical piece to tie together those contacts with opportunities, interactions, and tasks. This course will get you going with everything you need to get started with using relationship management.
Who Should Attend? Anyone in on the sales, customer service, or field service teams interested in understanding the basics of a powerful customer relationship tool already included in their Dynamics NAV / Dynamics 365 Business Central system.
Program Level: Basic
Advanced Preparation: Each student will receive instructions for connecting to their online class and their own hands-on learning environment via email shortly before class. Please be connected to both environments at least 15 minutes prior to the scheduled start time to enable an on-time class.
Learning Objectives: TBD
Field of Study: Computer Software & Applications
Delivery Method: “Group Live presented online due to COVID-19” for our online classes
CPE Credits: By participating in this class you are eligible to earn up to 4 CPE credits which will be distributed following class completion. In order to be awarded the full credit hours, you must be present, registering your attendance and departure on the designated attendance sheets. Class participation will be monitored, and you will not receive CPE credit for any portion of the class that you do not appear fully engaged.
Version: This class will be taught in Dynamics NAV 2018. If you are evaluating or use Dynamics 365 Business Central, the functionality and processes taught will be applicable with only minor differences. We will review the pertinent differences between the two user interfaces early in the class, and throughout the class we will identify any significant differences in functionality between the versions where appropriate. If you are using an earlier version of NAV, likewise we will highlight significant differences in features and functionality as appropriate.
Refund and Cancellation Policy: Please refer to our Refund and Cancellation policy here.